How can I
become a professional member of TGV Interiores?
To have access
to our exclusive program for professionals, you need to fill out the followingform.
The validation of your data will be carried out within a maximum period of 48
working hours and, if you meet all the requirements, you will receive an email
from our team with your credentials to access your professional account.
What do I
do if I have problems with the discounts on my professional account?
You should
contact our customer service team at customerservice@tgvinteriores.com.
How can I get a quote for my
project?
The fastest way is to create a
Wishlist in our online store and share it with us.
1st: Click on the
heart symbol on the products you want to include in the quote.
2nd: Access your
wish list in the upper right corner of the page, edit the quantities if
necessary.
3rd: Send us the
list by email, you can also include products and brands that you are interested
in, but that you did not find available in our online store.
Alternatively, you can contact
our team at customerservice@tgvinteriores.com or visit one of our stores
(https://www.tgvinteriores.com/pt/lojas_1356.html) and share the needs for your
project.
Is it possible to customize
the products?
Only products with the
"Customizable" label will be able to modify finishes or fabrics.
To do so, you can contact our
team at customerservice@tgvinteriores.com and mention the modifications you
want to the product.
Items may undergo changes in
price depending on the changes requested.
Is it possible to get a quote
for products created by me?
Yes. You just need to send the
detailed information of what you want, referring to the details of the measures
and materials to our team at customerservice@tgvinteriores.com.
If the product is not
feasible, our team will get in touch with possible suggestions.
Can I request fabric or finishes
samples?
Yes. You only need to send an
email to customerservice@tgvinteriores.com.
What payment methods
are available?
You can pay using Visa, Mastercard, ATM Reference, MB Way and Paypal.
What are the delivery times?
The estimated delivery time is
indicated in your order and it is individualized by product. Which may vary
depending on stock or supplier availability.
What are
the available delivery options?
We have many delivery
options available, according to the customer’s area of residence.
Mainland
Portugal
There are three delivery
options available for customers residing in Mainland Portugal:
Home Out
- Free shipping.
- The
delivery is done only to the customer’s home entrance.
- The
estimated delivery dates will be specified on the product’s page.
- 24h before
delivery you will be contacted by the courier to confirm its date and time.
Home In
- Shipping costs are
68€.
- Delivery
is done to the customer’s house, but assembly is not included.
- There may
be a longer delivery time, which will be specified on the product’s page.
- You will
be contacted by the courier to schedule a date and time slot for the delivery.
Home Special
- Shipping costs are
197€.
- Product
assembly is included. The assembly is done by a team of 2 people.
- There may
be a longer delivery time, which will be specified on the product’s page.
- You will
be contacted by the courier to schedule a date and time slot for the delivery.
Madeira,
Azores and Rest of Europe
- Shipping
costs are calculated according to package weight and area of residence.
- The amount
will be available when you checkout your order.
U.S / EN
