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Need help?

We answer the most frequently asked questions.

  • Which forms of payment are available?

    We have the following ways of payment: Visa, Mastercard, Referência Multibanco, MB Way and Paypal..

  • Is it safe to buy at TGV online?

    Yes, the TGV Interiores website assumes a responsible commitment to its visitors, protecting their data based on the encryption of data transmission through a secure HTTP.

  • In which currency can I make the payment?

    All orders are in Euro (€).

    Please note that if your bank account is in a different currency, the exchange rate used to debit your account will be determined automatically by your Bank / PayPal and not by the TGV Interiores.

  • How can I complete the payment?

    If you can't complete the payment, please check:

    • The correct data entry. A simple typographical error or the introduction of uppercase and lowercase characters may lead to a not confirmed validation.
    • The validity or credit of the different types of payment with which you want to carry out the transaction.


    In any case, if the above questions are correctly valid, please contact your bank or entity responsible for the payment method.

  • How to place an order?

    Step 1:

    • When you open a page, will you find the Shop Menu level by categories:

      ROOMS, FURNITURE, DECORATION, WALL, LIGHTING, CARPETS, AND ACCESSORIES.

      Click the image on the homepage to go to the indicated product category.


    Step 2:

    • Once you have chosen the products and their quantity, click on ADD TO CART.

      At any time you can see the products previously in the SHOPPING CART.


    Step 3:

    • Click the SHOPPING CART icon in the upper right corner of the page to see the selected items.

      Press FINISH to confirm the order.


    Then, you will receive an email with the order confirmation.

  • Do I need to create an account to place an order?

    You can buy without registering. However, registration has certain advantages:

    • Track your orders.
    • Add products to the WishList.
    • Your data will be recorded, so you don´t have to re-enter them with each order.
    • You can enjoy exclusive discounts for frequent customers.

  • How do I know the status of my order?
    Once the order is confirmed, you will receive an email with a link to access the status of your order.

  • Which countries do we deliver?

    We deliver in all countries of the European Community.

  • How much does the shipping cost?

    Your satisfaction is our main goal. We have many delivery options available, according to the customer’s area of residence.

     


    Mainland Portugal

    There are three delivery options available for customers residing in Mainland Portugal:


    Home Out

    • Free shipping.
    • The delivery is done only to the customer’s home entrance.
    • The estimated delivery dates will be specified on the product’s page.
    • 24h before delivery you will be contacted by the courier to confirm its date and time.

     

    Home In

    • Shipping costs are 68€.
    • Delivery is done to the customer’s house, but assembly is not included.
    • There may be a longer delivery time, which will be specified on the product’s page.
    • You will be contacted by the courier to schedule a date and time slot for the delivery.

     

    Home Special

    • Shipping costs are 197€.
    • Product assembly is included. The assembly is done by a team of 2 people.
    • There may be a longer delivery time, which will be specified on the product’s page.
    • You will be contacted by the courier to schedule a date and time slot for the delivery.

     


    Madeira, Azores and Rest of Europe

    • Shipping costs are calculated according to package weight and area of residence.
    • The amount will be available when you checkout your order.

     


  • Do you do assemblies?

    Yes, we provide an assembly service for mainland Portugal.


    Home Special - Delivery with assembly included - € 197.00

    Within the estimated period of the product sheet with longer time, you will receive a contact from the carrier to schedule the day and time window of delivery with assembly. This method includes a team of 2 people.

  • Can I return the order?

    From the moment you receive the order, you have 14 days, from the date of delivery to make the return.

    For more information about returns go to Returns.


    * Except custom products.

  • How should I return?

    The return of the article will have to be complete, with all its complementary accessories, as well as instructions and original packaging in perfect condition. To make the return, pack the items as received with the invoice and send to the address: Centro Empresarial Novibelo, Rua de Fontes 518 J, 4580-315 Cete — Portugal. Return costs will be the responsibility of the customer, and should hire a carrier of your choice.


    Alternatively, you can return your order at one of our TGV Interiores stores.

  • How will I be reimbursed?

    After the return, you will receive an email with your approval.

    The amount you paid for the item will be refunded in full through the same payment method with which you made the purchase.

  • My order arrived damaged. What do I do?

    If your order arrived damaged, please contact our customer service info@tgvinteriores.com.

  • How do I create my account?
    • Click ENTER / REGISTRATION in the upper right corner of the homepage.
    • Press register and fill in your personal information.
    • Then you will receive an email with your information and instructions to access your account.


    Enjoy the benefits of having a TGV account.

  • Which advantages has a TGV account?

    A TGV Interiores account allows you: 

    • Track the orders.
    • Add products to a WishList.
    • Make an exchange/return order, from your account.
    • Your data will be saved so that you don't need to re-enter it with each order.
    • You can enjoy exclusive discounts for frequent customers.

  • What is a wishlist?

    Did you like an item but are in doubt about your purchase? Have more time to reflect and add it to your wish list.

    To add a product to your wishlist merely click on the white heart that appears next to the product information you have selected.

  • Which advantages has a professional TGV Interiores account?

    If you are a professional in the field of Architecture, Interior Design or Decoration, take advantage of having a professional account TGV Interiors:

    • up to 20% discount on all TGV Interior items

    • Personalized service
    • Wide selection of products


    The professional account validation may take until 72 hours.

  • How to recover my password?

    Don't worry.

    Click "ENTER" and then click on "I FORGOT MY PASSWORD" and follow the instructions.

  • Can I change my account information?

    At any time you can change your data by accessing your account and editing the information.

  • Will my data be protected?

    The information of your data will be treated following the Data Protection Policies. By using this Website, you are accepting the treatment of said information and data, confirming that the information and data provided are authentic and correspond to the reality.

  • How to subscribe to newsletter?

    Go to your account page and enter the "Newsletter" tab and select the "Subscribe Newsletter" option. You will receive all the news that TGV Interiors has to offer, as you will be aware of all the promotional campaigns of the moment.

  • How can I unsubscribe from the newsletter?

    At any time you can unsubscribe from the newsletter by going to your account page and entering the NEWSLETTER tab.

    Select the desired option.

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